UConnect GPS Problem URGENT PLEASE READ!!! - Jeep Forum - Forums and Owners Club
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Old 08-02-2017, 08:16 PM
jaxxjazz jaxxjazz is offline
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Default UConnect GPS Problem URGENT PLEASE READ!!!

Hey my fellow Jeep owners. This is my first time to ever post on this site but I have an URGENT message for anyone that may have a UConnect GPS radio. PLEASE don't let this issue bite you!!! I apologize for its length.

I use my GPS extensively and went to use it last Friday. When I pressed NAV, I got a message "Cannot Unlock Maps". After this message comes another message that states there are no detailed maps. I searched for several hours googling the issue and although quite a few posted that they have this issue, no one had or has the correct answer. I DO!!!

If you haven't had this problem come up, you need to go to the Jeep site and download the firmware update 5.19. It gives you detailed instructions on how to update your firmware. If you can't or don't feel comfortable in doing this, take it to your dealer, and have them do it for you!

If you have the above message already, ITS TO LATE!!! You will have to have the unit replaced at a cost of $399 for the RHB430 radio plus the labor to install.

I refused to pay for an issue that I could have prevented by a simple update. I received no communication about the issue from the manufacturer or Chrysler/Jeep. The dealer gave me a number 1-800-992-1997, which I called and a case was started and escalated immediately. The the three folks that I spoke with were very nice. They admit to the problem, and that it has been poorly communicated.

Good luck!
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